Read the paper entitled: "Determining Impact and ROI for Knowledge Management" and write a 4 to 5 page (double spaced) essay to respond to the following questions:
1. What metrics were used to measure the impact of KM at 'Global Consulting' (GB)?
2. Which measures can be collected automatically by computers?
3. Which ones needed questionnaires?
4. Which metric was used in the case?
5. Why might this metric not measure system benefits accurately?
6. Do you agree that all the other benefits listed in the paper are intangible? Explain your answer.
7. Is it correct to exclude them all? Why or why not?
8. Research and find another consulting company case that validates your answers to 6 and 7.