Which management function focuses on creating a structure

Question

Question 1
Technological skills are most essential at the __________ level of management.
first-line
middle
both first-line and middle
top

Question 2
A thorough understanding of how a total system works requires an understanding of how:
component parts are interrelated.
to maximize profits.
to use statistics.
costs affect production.

Question 3
An entity managed by one or more persons to achieve stated goals is known as a(n) _________.
corporation
organization
group
business

Question 4
The first management theory that gave specific attention and concern to Employees was the ____________ school.
classical administrative
behavioral
quantitative
classical scientific

Question 5
Quality of organizational achievements can be identified by measuring ____________.
expanding overseas markets
number of skilled employees
amounts of immediate profits
customer needs being met

Question 6
Some of the most common tools of operations management include the following except:
inventory models.
production scheduling.
marketing research.
break-even analysis.

Question 7
Interruptions, crises, meetings, and unexpected commitments for managers are considered a(n) ____________.
chance occurrence
reality
common myth
once in a while inconvenience

Question 8
Reengineering is not referred to as:
process rethinking.
focus on ineffective processes.
performance improvement.
rethinking measures and controls.

Question 9
Quality is defined by whom?
external customers
neither
internal customers
both internal customers AND external customers

Question 10
If you are both good with the task and good with people, you might have a high level of what kind of management skills?
task and human
task and conceptual
professional and personal
conceptual and human

Question 11
Bureaucratic organizations are associated with the ____________ school of thought.
quantitative
systems
contingency
classical administrative

Question 12
The Japanese philosophy, kaizen, is interpreted to mean:
increase profits.
continue to improve.
lower costs.
work harder.

Question 13
Which management function focuses on creating a structure to facilitate the accomplishment of goals?
leading
organizing
planning
staffing

Question 14
Managers that establish long-term companywide goals are ____________.
supervisors
top management
middle managers
first-line managers

Question 15
The behavioral school of theory focuses upon:
people.
price.
promotion.
products.

Question 16
Which of the following does not describe an goals?
quantifiable
attainable
specific
results-oriented
enduring

Question 17
The management theory that originated during England's Industrial Revolution, and is defined as a theory that focused on finding the one best way to perform and manage tasks is the:
systems theory.
classical management theory.
quantitative school.
behavioral school.

Question 18
External customers include the following except:
manufacturers.
wholesalers.
operative employees.
retailers.

Question 19
The step in the basic planning process would the statement "This organization will capture 5% more of the product market in the next 2 years" focus upon:
organization restructuring.
setting objectives.
production schedules.
organization control.

Question 20
A formalized, written set of organizational ideas result in the corporate ____________.
motto
rules manual
philosophy
mission statement

Question 21
When developing alternatives, managers should:
chose the ones that are most cost effective
create as many as possible to reach desired objectives
stick with the one that makes most sense to the manager
always include subordinates in the decision

Question 22
In determining an organization's strengths, a company's strategist must consider which of the following
market share
employee talent
management structure
all of the above

Question 23
The surrounding region or community's permanent framework such as dams, power stations, roads, railways, harbors, and airports is known as:
information.
finances.
materials.
infrastructure.

Question 24
The primary resource of all organizations is ____________.
information
employees
money
facilities

Question 25
Long-term, company-wide goals are the primary responsibility of which level of management?
middle-level
top-level
first-line
trainee

Question 26
When implementing strategy, the leadership challenge involves the ability to:
coordinate a bottom-up focus on core competencies
influence subordinates to embrace the new strategy
coordinate information gathering sessions with employees
influence departments to design functional-level corporate strategies

Question 27
Which of the following questions applies directly to the function of planning?
What do we want to accomplish?
Are we doing what we intended to do?
Is the production process effective?
Why were the employees paid late?

Question 28
Values, beliefs, habits, norms, and behavior make up the organizational ____________.
financial picture
profit motive
culture
legal system

Question 29
All of the following are elements of organizational culture except:
norms of behavior.
product evaluation.
philosophies.
shared values.

Question 30
Which level of management is "assigned" or associated initially with strategic planning?
first-line
intermediate
regional
top

Question 31
Recent trends in supplier practices continue to emerge to include the following except:
develop close alliances with outside suppliers.
increased use of outside suppliers.
decrease of partnership because of increased control.
increased alliances with fewer, more dependable suppliers.

Question 32
Rules, policies, procedures, programs, and budgets are all known as __________ plans.
strategic
single-use
operational
tactical

Question 33
Resources required to attain a goal are addressed with what type of planning question?
how
when
what
how much

Question 34
Which type of plan would determine how many employees work next week?
occupational
tactical
institutional
operational

Question 35
A strategy for continuously improving performance at every level, and in all areas of responsibility is called:
total systems approach
total quality management
total quality control
total quality product

Question 36
A disciplined approach to solving quality problems before the design phase of a product is called:
a production standard.
benchmark.
quality function deployment.
systems approach.

Question 37
A manager that asks the following question, "What specific empirical research evidence do you have to support your conclusion?" would be a proponent of which decision-making model?
predisposed
intuitive
rational/logical
nonrational

Question 38
Statistical process control (SPC) is the use of statistical tools and methods associated directly with:
continuous-improvement process (CIP).
statistical quality control (SQC).
total quality management.
total quality control (TQC).

Question 39
Which of the following is an example of a limiting factor?
time
money
equipment
all of the answers are limiting factors

Question 40
A group of employees usually in charge of an ongoing process is a:
quasi team.
task force.
cross-functional team.
permanent team.

Question 41
All of the following are components of the decision-making process except:
identifying relative symptoms.
implementing the decision.
developing potential alternatives
selecting the best alternative.

Question 42
____________ are chances for progress or advancement.
Uncertainties
Opportunities
Problems
Techniques

Question 43
____________ attempts to predict how people will behave in competitive situations.
game theory
competition models
competition theory
que models

Question 44
Basically, a(n) ____________ is a judgment reached after consideration.
situation
decision
fact
inference

Question 45
Brainstorming allows for and encourages group members to address ____________.
criticisms
decisions
alternatives
evaluations

Question 46
What technique is used to keep employees aware of changes in the critical numbers used to measure a company's processes?
empowerment
self-help seminars
benchmarks
scoreboarding

Question 47
Bank and credit union managers would be wise to use which decision tool to accommodate walk-in "depositors" on payday?
queuing models
simulation
Delphi technique
game theory

Question 48
When analyzing possible alternatives, managers should answer which questions?
does the alternative fit with the limiting factors?
what are the consequences of using the alternative?
both of the above
none of the above

Question 49
The "ultimate" alternative for decision making is a course of action that ____________.
eliminates all problems and maximizes opportunities
maximizes the alternatives
lowers the degree of risk
provides various opportunities

Question 50
Positive partnerships with vendors and suppliers are based on ____________ and ____________.
time, commitment
quality, price
needs, desires
openness, trust

Question 51
A technique that ranks alternative according to how long each takes to pay back its initial cost is:
payback analysis.
simulation.
brainstorming.
nominal group technique.

Question 52
A decision-making technique that requires alternatives and outcomes to be evaluated against other events is called:
a decision tree.
a gaming device.
brainstorming.
groupthink.

Question 53
The first step in the process of planned change is ____________.
diagnose the problem
develop the goal(s)
recognize the need for change
select the method of intervention

Question 54
Matrix structure projects are designed to maximize and economize resources and ____________.
functional expertise
financial paperwork
divisional managers
support services

Question 55
____________ organizations often grow to be very large but, ____________ remain small and focused on personal relationships.
production, service
formal, informal
international, local
centralized, decentralized

Question 56
Bold, discontinuous advances that bring about dramatic transformations in organizational strategies and structure is called:
revolutionary change.
evolutionary change.
conflict.
decentralization.

Question 57
Weekly department discussion meetings regarding important issues would be which type of technique for overcoming resistance to change?
security
open communication
sensitivity
advance warning

Question 58
The potential problem areas associated with the informal organization include the following except:
creates conflict.
resists change.
develops pressure for conformity.
supports a strong philosophy of management.

Question 59
The term ____________ is the ability to blend established systems and new ideas into improved methods of accomplishment.
organizational learning
educational complexity
managerial scholastic achievement
organizational expertise

Question 60
More and more organizations use decentralization as a means to achieving:
management downsizing.
division of labor.
labor union growth.
greater productivity.

Question 61
Which of the following is true regarding small or large organizational structures?
Small organizations tend to be more organic.
Few employees in large organizations are specialists.
Rules and regulations dominate small organizations.
Small organizations tend to be more mechanistic.

Question 62
Direct managerial authority is synonymous with ____________ authority.
line
operational
staff
functional

Question 63
Line departments exercise________ authority, and staff departments exercise _____ authority.
functional; centralized
direct; indirect
complete; partial
service; centralized

Question 64
The individual who implements the planned change is known as a(n) ____________.
change person
change investigator
change agent
eternal change optimist

Question 65
Authority is closely associated with the ______ managerial principle.
unity of purpose
unity of task
chain of command
unity of direction

Question 66
The ability of individuals to rely on each other based on their character, ability, and truthfulness is
revolutionary change.
coherence.
coordination.
mutual trust.

Question 67
Achieving _________ changes can require a change in organizational culture or other elements.
operational
structural
tactical
strategic

Question 68
Technology includes the following except:
knowledge.
work procedures.
machinery.
traditional management.

Question 69
The type of authority that utilized advice and recommendations to line managers would be:
functional authority.
staff authority.
line authority.
management downsizing.

Question 70
The informal organization emerges within the:
chain of command.
formal organization.
functional organization.
division of labor.

Question 71 Identify and explain the three types of authority. Does this affect a manager's ability to make effective decisions?

Question 72 Who are a company's stakeholders? What obligations does it have to each? What obligations do stakeholders have to the organization?

Question 73 Under what circumstances would you use payback analysis? What are the advantages and disadvantages of payback analysis?