Problem: Which employee demonstrates optimistic behavior? Multiple Choice Jessa failed to close the sale and she felt it was because she was bad at her job. When Bryan was told to call the customer back because he had misinformed them about the product, he could only focus on his error and questioned his ability to do the job. Nicole was told to redo the report because she failed to include all the sales figures. She took this as a learning experience and knows she will not make that mistake again. Tomas is sure he failed to get the job because he is incompetent-even though he graduated magna cum laude from his university. Ryan doesn't like to take on solo projects at work because the last time he did that he turned the project in late and forgot several important items.