1. Service recovery is necessary when there is a service failure. Example of 3 customers who have had a service failure with one specific organisation. Analyse these services failures and how the organisation dealt with them.
2. When Racon invests in Sigfox, what are the opportunities arise? List at least 3 points.(at least 100 words)
3. People have different comfort zones and aspirations that can affect their careers. How does the career anchor system (see Manager’s Notebook, “Anchor Yourself,”) take these individual difference into account? Do you think if people are guided by their “anchors” that they will be happier in their careers? Why or why not?