City University of Seattle is an organization in the higher education industry. Operational, managerial, and strategic decisions are made by City University of Seattle "managers." Identify critical success factors and key performance indicators the strategic, managerial, and operational levels respectively. Indicate one strategic, one managerial, and one operational question that you would need to be answered by one or more managers at City University. Describe the role of the decision maker who would have primary responsibility for answering each of these three questions. (Note: Refer to Figures 2.4 , 2.5, and 2.6 in Baltzan.) How do the answers to these questions impact you as a CIty University student?