When does a frustrated client turn into a troll


Discussion Post

Based on what you've heard about the importance of caring for clients, where should brands draw the line when it comes to dealing with trolls- when does a frustrated client turn into a troll (or do they)?

YouTube Video: "Inside the bizarre world of internet trolls and propagandists | Andrew Marantz"

The response should include a reference list. Using double-space, Times New Roman 12 pnt font, one-inch margins, and APA style of writing and citations.

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Marketing Management: When does a frustrated client turn into a troll
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