What would you say to the patient when you called them


Assignment task: Jacob works for Dr. Brown in a large primary care practice and is the medical assistant assigned to this Physician. When Jacob arrived at the clinic, he finds ten COVID-19 IgG/IgM Antibodies samples that the Physician had collected and the requisitions waiting for testing. After Jacob examined the tests, and he reads each requisition to set up appropriate testing packaging, Jacob realizes that TWO of the specimens have no patient identification of any kind. Consider the importance in ensuring specimen collection is labeled accurately.

  • What would be the steps in dealing with this situation?
  • What would you say to the patient when you called them?
  • Who is responsible for making sure the patient information was identified on the specimen collection?

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