Problem
Lorraine is a 70-year-old indigenous Australian female who used to live in a remote community. Lorraine has a hearing impairment. Your supervisor explains that Lorraine's previous caseworker was unable to engage her in daily living activities. Your supervisor asks how you might adapt your interview techniques to build a better relationship with Lorraine and find out from Lorraine about her daily activities and how she would like to be care for.
Other residents have complained that Lorraine is rude and often ignores them, and never looks them in the face. They also say she is dirty, and they do not want to associate with her. You have checked all the documentation related to Lorraine's care and collaborated with her previous care worker to understand what are the communication barriers and how you can overcome those.
What work practices could be changed in order to provide a better standard of care for Lorraine?