Task: Select a SERVICE ORGANIZATION of your choice. It could be the organization in which you are working currently. Carry out a research on the following aspects and present it in the form of a Report.
1. Introduction - Give a brief overview of the organization including its services, location & history.
2. Product - Describe the service in more detail.
3. Process - Give an overview and flow diagram of the service process.
4. Location – Discuss the significance of the current location of this organization. Discuss issues pertinent to its location.
5. Layout - What type of layout does this organization have? What is the rationale behind the layout? How does the organization manage bottlenecks?
6. Supply-Chain Management a. What is the supply chain strategy of the organization? b. Discuss how the supply chain is managed.
7. Summarize by linking the service operations strategies to the mission and goals. Make recommendations for improvements.
Note : the answer should be around ( 1500 - 2000 ) words