What triggers the addition or removal of service employees


Problem

Visit a local grocery store or large retailer that generally experiences high traffic (such as Walmart or Target) and observe their queuing process.

1) What type of queuing do they use?
2) What triggers the addition or removal of service employees?
3) What problems occurred in the rapid processing of customers?
4) Did you notice any issues or problems with the self-service checkout?

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Marketing Management: What triggers the addition or removal of service employees
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