1. What tools are used for communication with the public in your workplace? (Examples may include Social Media, Direct Mail, News Conferences etc…)
2. Are there any known or reoccurring complaints or trouble areas associated with any of these forms of communication? How have those been addressed in the past? How does your company address customer complaints over social media?
3. What percentage of those communications falls into the categories they have identified (Example: 20% Social Media…)? discuss