Problem
You are meeting with an employee to discuss some performance-related issues that you believe are all correctable with some work. It should be a fairly simple conversation. During the meeting, you outline the details of the specific behaviors that were observed; however, the employee denies information being presented to them or gives very flimsy reasons as to why the behavior was such. They refuse to sign any forms.
a) What, if anything, could the leader have done differently prior to this point?
b) What steps do you think the leader should take now?