Problem
Scenario: A current performance issue that needs to be addressed with one of your team members.
Answer the questions below to strategize how you want to begin the next conversation, how the two of you may be viewing the situation differently, and your desired outcomes.
A. What is your goal or desired outcome for this conversation?
B. What is the situation you have observed or have direct knowledge of? Focus on facts, not opinions or hearsay.
C. What was the impact of their actions? Consider both short-term and long-term, and multiple individuals or groups.
D. What questions do you want to ask about any additional data they may be able to provide? Avoiding asking "why" questions about intent.
E. Based on what you learn, what options do you have for addressing? (e.g. additional training, support resources, developing an action plan for correction, reassignment)
F. How will you begin your next performance conversation with this individual (opening line)?