Discussion Post: Customer Service Situations
a) What parts of customer service does your company focus on?
b) What is your worst customer service experience? What is your best, and why?
c) Can you think of any companies known for their exceptional customer service? Do you support these companies as a consumer?
d) How do you ensure your clients and customers get great customer service from either you or your subordinates?
e) Is customer service part of a company's culture? How is that beneficial to a company?
The response should include a reference list. Double-space, using Times New Roman 12 pnt font, one-inch margins, and APA style of writing and citations.