Problem
Address the key questions of capacity planning from a general perspective as they relate to the chosen department and strategy. Describe how the determinants of effective capacity could impact the chosen strategy. Illustrate how you would forecast the necessary capacity of the chosen department. Explain how you would measure the capacity of the chosen department. What metrics would you employ to inform leadership? Briefly describe the steps of the capacity planning process you would apply relative to the chosen strategy and department. Finally, argue what could be outsourced given the demands may exceed our capacity.