Describe the social media tools being used, Operation Management

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Describe the social media tools being used

Problem

Go online and identify two business-to-business (b2b) companies/organizations that are using social media tools to promote their business. For each situation, describe the social media tools being used and then explain how they are being used as part of an online community. Also, are there facets that indicate they are listening and responding as a result of what they have learned?

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