Discussion Post: HRMT
You were working with a hiring manager to assist in collecting particular data for a job analysis. You will now create a detailed job description to attract qualified candidates for several customer service representative positions.
Research the customer service representative job description using the O*Net Database and create a PowerPoint presentation of at least 4 slides (with 200-250 words of speaker notes per slide) plus title and reference slide that addresses the following:
a) Describe 5 qualifications that should be found in a customer service representative job description.
b) What level of education should be necessary for a customer service representative, and why?
c) What kinds of job experience should the customer service representative have, and why?
d) What skills should the customer service representative demonstrate to be successful in the position?
The response should include a reference list. Using one-inch margins, Times New Roman 12 pnt font, double-space and APA style of writing and citations.