Problem: HRMT
Research the customer service representative job description using the O*Net Database and create a PowerPoint presentation of at least 4 slides (with 200-250 words of speaker notes per slide) plus title and reference slide that addresses the following:
a) Describe 5 qualifications that should be found in a customer service representative job description.
b) What level of education should be necessary for a customer service representative, and why?
c) What kinds of job experience should the customer service representative have, and why?
d) What skills should the customer service representative demonstrate to be successful in the position
The response must include a reference list. Using Times New Roman 12 pnt font, double-space, one-inch margins, and APA style of writing and citations.