Problem
• Do you think Oliveira was ready for the job? Explain your reasoning?
• What were the underlying reasons for Prado asking Oliveira to talk to Douglas Fischer? Was this part of Clothes & Accessories' leadership development strategy?
• After the transition with Sara Carvalho, it was clear that Oliveira should lead changes in the store. What changes should be implemented? How?
• Critique Oliveira's approach on leading the turnaround process. What would you have done differently?
• What justifies Prado's reactions when Oliveira returned from vacation? Why do you think Prado didn't fire Oliveira?
• What should she (Oliveira) do now?