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What is the service design matrix

Question 1: What is the service design matrix?

Question 2: Find a peer-reviewed journal article which addresses this concept. Provide a brief summary of the article.

Question 3: Based on the contents of the article, how appropriate would the service design matrix be for an IT organization?

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Accounting Basics: What is the service design matrix

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Accounting Basics: What is the service design matrix

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