What is the most useful role for the external leader of a


What is the most useful role for the external leader of a self-managed group?

a. select new members of the group when they are needed

b. mediate internal conflicts and encourage cooperation

c. monitor the group to ensure it does not become a social club

d. serve as a coach, facilitator, and advocate for the group

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Operation Management: What is the most useful role for the external leader of a
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