Assignment task: Mark Harrison is a patient administrator at a local family doctor's office. Sometimes, he must welcome patients when they sign in, get their file ready, and inform them of co-pays before the doctor will see them. While working the front desk, he is friendly and welcoming, however when dealing with nurses and physician assistants, he can be very gruff and rude. Doctors who work in the office are always treated with respect.
Q1. What is the importance of situational awareness and sound judgment as it applies to Mark's scenario?
Q2. What is one professional goal for Mark to attain in the next quarter to ensure he is a good provider for patients and how he will attain it?
Q3. What is one professional goal for Mark to attain in the next quarter to improve relations with all staff and how he will attain it?