What is the cost of a gearbox quality issue, Supply Chain Management

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What is the cost of a gearbox quality issue

Problem

Read Case Caledon Concrete Mixers on page 196-198.

a) As Sarah Jenkins, what recommendations would you make regarding the selection of a gearbox supplier?
b) How important is quality and performance of the gearbox to CCM's customers?
c) What is the cost of a gearbox quality issue?
d) Is it time for CCM to make a statement to BGK and change suppliers?

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