Response to the following :
Question 1. 'Order winners' describes a marketing-oriented dimension that is a key to competitive success. Which one of the following is NOT an 'order winner.'
a) Long-term reliability
b) Distinctive desirable product feature
c) Lowest price
d) Highest quality
e) Meets specification Save
Question 2. Reliability is usually described as either short-term or long-term reliability. Short- term reliability problems are usually caused by production problems while long-term reliability problems are usually caused by what>
a) Sales issues
b) Design flaws
c) Warranty costs
d) Poor inspection
e) Poor management practices
Question 3 . In developing an operations strategy, which of the following would be an important product-specific criteria to consider using servitization,
a) After-sale support
b) Price
e) Learning curve
d) Total quaky management
e) Plant-Within-a-Plant (PWP)
Question 4. Typical quality issues include which of the following?
a) Extent of use of outside suppliers
b) Product costing
c) Facility location
d) Organizational structure
e) Defect prevention
Question 5 . Various financial data for SunPath Manufacturing for 2011 & 2012 are shown in the table:
2411 2412
Output: Sales 5300,000 5330,000
Inputs: Labor 540,000 543,000
Raw Materials 545,000 551,000
Energy id="mce_marker"0,000 59,000
Capital Employed 5250,000 5262,000
Other 52,000 56,000
What is SunPath's multi-factor productivity measure in 2012 of "Raw Materials" and "Labor?"
a) 0.28
b) 3.51 0 c) Flexibility
d) 7.67
e) 3.53