Complete the mcq:
1. Organizations should actively manage conflict at which level(s)?
Group
Organizational
Individual
All of the above
2. Groups and teams differ primarily on which factor?
Basic unit of coordinating work in organizations
Operate within organizations
Shared responsibility for goals
Accomplish tasks that can't be effectively performed by an individual
3. Before you attempt to use any interpersonal influence technique at work or in your personal life, you should ________.
Have training in counseling or related field
Always involve a neutral third party
Take a conflict management course
None of the above
4. A group that embraces the individual diversity of its members and encourages each member to contribute their own ideas is least likely to experience which effect?
Groupthink effect
Peer pressure effect
Polarization effect
Common-knowledge effect
5. According to the punctuated equilibrium model, in which step/phase is group productivity the highest?
Phase 1
Norming
Adjourning
Phase 2
6. What is the preferred medium of communication for negotiations?
Face-to-face
Email
Online chat
Text
7. A graduate in his first professional job is attempting to climb the ladder quickly without consideration for others' perspectives or feelings. He won't tolerate anyone getting in his way. Based on this employee's attitude, what type of conflict style will he likely use in the workplace?
Competing
Compromising
Accommodating
Collaborating
8. The avoiding conflict style ________.
Should always be used if the goal is to increase cooperation
Can be effective in certain situations
Should never be used because nothing will get done
Should rarely be used because it results in no action
9. Which of the following is not a factor that relates to group effectiveness?
Experience and leadership
Purpose and type
Context and composition
Internal factors
10. The number of organizations using a team structure is increasing and more individuals are working in close proximity and working together on various projects. Given this new organizational structure, which type of conflict is likely to increase compared to the individual work structure of the past?
Process conflict
Interpersonal conflict
Task conflict
None of the above
11. Which effect predicts that you will make riskier or more conservative decisions in a group than you will on your own?
Groupthink
Majority rules
Polarization
Peer pressure
12. Which of the following is not a predetermined factor in negotiations?
People involved
Strategy choice
Surrounding environment
Issues involved
13. Which of the following is a major criticism of Tuckman's five-stage model of group development?
It doesn't describe how psychological norms develop in groups
It only explains the psychological factors that impact group development
Groups may get stuck at the Storming stage
Group development doesn't conform to a specified timeline
14. A demolition crew's job is to bring down old buildings. The employees work together in a coordinated effort to clear the site of the building within the time specified in their contract. This demolition crew is an example of what type of team?
Project
Production
Deconstruction
Executive
15. In what way are production teams and service teams similar?
They both focus on meeting short-term goals of the business
The names can be used interchangeably
They both focus on improving aspects of employee interactions
They both focus on improving ongoing aspects of the business
16. All of the following are elements that negotiators should clarify and understand prior to beginning the negotiation except ________.
Positions
Interests
Timing
Issues
17. Which type of negotiation views resources involved in the negotiation as flexible instead of fixed?
Process negotiation
Expansion negotiation
Distributive negotiation
Integrative negotiation
18. Individuals change their behavior to conform to group norms because norms serve an important ________ and ________ function.
Group; social
Interactive; influential
Psychological; social
Physiological; belonging
19. All conflict should be approached with the ultimate goal of ________.
Only having conflict that ends well
Creating functional conflict while minimizing dysfunctional conflict
Reducing interpersonal conflict but encouraging task conflict
Eliminating conflict from the workplace completely
20. Which of the following is not an organizational source of support for groups?
Increasing autonomy
Coaching
Diversity
Rewards or recognition