Complete the mcq:
1 Mary arrives at her new job. Before she can begin actually doing the work, she must complete a series of activities including role playing and virtual reality interactions. What type of training method does Mary's new employer use?
•On-the-job training
•Organizational development
•Information presentation
•Simulation
2. What is our country's income maintenance program?
•COBRA (1985)
•ERISA (1974)
•Social Security
•PPA (2006), 401(k)
3 ___________ is the process where managers provide feedback to the employees regarding their past and present job performance proficiency, as well as a basis for improving performance in the future.
•Placement
•Recruiting
•Performance management
•Selection
When companies discover they can communicate better with their customers through employees who are similar to their customers, those companies then realize they have increased their _____ diversity.
•external
•internal
•primary
•secondary
5 _____ analysis is the level of analysis that focuses on employees specifically.
•Individual
•Environmental
•Operations
•Employee
6Training that results in ______ is costly because of the cost of training (which proved to be useless) and the cost of hampered performance.
•applicability of training
•reinforcement of training
•simulation of training
•negative transfer of training
7 To avoid legal difficulties related to performance appraisals and enhance credibility in court, employers should
•present only the employee's perspective
•present only the manager's perspective
•have friends testify
•document appraisal ratings and reason for termination
8 _____ proceeds from an oral warning to a written warning to a suspension to dismissal.
•Due process
•Procedural justice
•Positive discipline
•Progressive discipline
9 In _____, workers have been fired for refusing to quit smoking, for living with someone without being married, drinking a competitor's product, motorcycling, and other legal activities outside of work.
•lifestyle discrimination
•defamation
•constructive discharge
•invasion of privacy
10 If objective performance data are available, which of the following is the best strategy to use?
•MBO
•work planning and review
•summated rating scales
•BARS
11 Properly designed incentive programs work because they are based on two well-accepted psychological principles: (1) increased motivation improves performance and (2)
•recognition is a major factor in motivation
•the Scanlon plan
•control-based compensation
•the Rucker plan
12 A _____ occurs when parties are unable to move further toward settlement.
•lockout
•bargaining impasse
•mediation
•grievance
13 If employers fail to check closely enough on a prospective employee who then commits a crime in the course of performing his or her job duties, they can be held liable for
•loss of consortium
•negligent hiring
•quid pro quo
•hostile environment
14 In determining the competitiveness of benefits, senior management tends to focus mainly on
•value
•security
•cost
•worth
15When conduction a performance feedback discussion, active listening requires
•interruptions to get your point across
•verbal communications only
•summarizing your key points
•summarizing what was said and what was agreed to
16 What can affirmative action assist organizations in achieving that diversity initiatives cannot?
•Maximizing workforce commitment
•Maximizing creativity
•Increased productivity
•Correcting specific problems of the past
17 The Civil Rights Act of 1991 offered what for victims of unintentional discrimination?
•Adverse impact
•Affirmative action
•Monetary damages and jury trials
•Race-norming
18 Hard quotas
•are a concerted effort by the organization to actively expand the pool of applicants so that no one is excluded because of past or present discrimination
•systematically favor women and minorities in hiring and promotion decisions
•are a commitment to treat all races and sexes equally in all decisions about hiring, promotion, and pay
•represent a mandate to hire or promote specific numbers or proportions of women or minority group members
19 ________________ include everything in a work environment that enhances a worker's sense of self-respect and esteem by others.
•Nonfinancial rewards
•General business strategies
•Social responsibilities
•Internal pay objectives
20 _____ implies that appraisal systems are easy for managers and employees to understand and use.
•Practicality
•Sensitivity
•Reliability
•Acceptability
21 For organizations, _________ is an indirect cost associated with downsizing.
•an increase in the unemployment tax rate
•outplacement
•administrative processing
•severance pay
22 Because practical considerations make job tryouts for all candidates infeasible, it is necessary to __________ the relative level of job performance for each candidate on the basis of available information.
•accept
•assign
•abandon
•predict
23 Which is not a quality of Generation Y?
•Short attention spans
•The constant need for stimulation/entertainment
•A blurring of the lines between work and leisure time while on the job
•Inability to handle numerous projects
24 This made extensive changes to the Employee Retirement Income Security Act (ERISA) of 1974 that governs employer-sponsored, qualified (for tax deferral) retirement-benefit plans.
•Short-Term Severance Pay laws
•The Pension Protection Act (PPA) of 2006
•Short-Term Disability laws
•Employer Cost Shifting laws
25 Which of the following is a distinctive feature of the U.S. system compared with other countries?
•Wages set by arbitration councils
•Exclusive representation
•Low union dues and small union staffs
•All agreements are of unlimited duration
26 Which question should not be important in evaluating the value of training?
•Is the change positive related to organizational goals?
•Was the cost of training within the budget?
•Is the change due to training?
•Did change occur?
27 Employee demotions usually involve.
•an increase in pay and more responsibility
•a decrease in status and privilege but no loss of opportunity or pay
•a reduction in pay but no loss of opportunity, status, or privilege
•a cut in pay, status, privilege, or opportunity
28 Organizations periodically turn to _________ to meet demands for talent brought about by business growth and a desire for fresh ideas, or to replace employees who leave.
•outside labor markets
•their subsidiaries
•entry-level employees
•former employees
29 ____________ is the biggest hurdle to overcome in a pay-for-performance plan.
•Inflation
•Salary cap performance level
•Compensation equation
•Merit-pay increases
30 Title VII of the _____________ states that top executives in companies receiving government support can retract bonuses, retention awards, or incentives paid to the top five senior executive officers or the next 20 most highly compensated employees based on corporate information that is later found to be inaccurate.
• Equal Pay Act (1963)
•American Recovery and Reinvestment Act (2009)
•Pay for Performance Act (2009)
•Sarbanes-Oxley Act (2002)