What is online transaction processing


Assignment:

Question 1

Describe two IT enabled business solutions in one specific industry of your choice (e.g. Banking, airlines., etc.), ONE provides a competitive advantage and one servers as a competitive necessity. Justify your answer.

Question 2

What are the typical functions in a CRM system? How does CRM fit into the RGT framework?

Question 3

What is online transaction processing (OLTP) and what is online analytical processing (OLAP)? What are their major differences between OLTP & OLAP?

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