Homework
Exercise Problem
1. Do some independent research on Nicholas Carr (the author of "IT Doesn't Matter") and explain his current position on the ability of IT to provide a competitive advantage.
2. Review the return policies at your favorite retailer, then answer this question. What information systems do you think would need to be in place to support their return policy?
3. Review the section on knowledge creation, culture, and strategy. Explain how to balance scorecards impact knowledge creation, culture, and strategy. Why are these important concepts to understand within an organization?
One line answers:
1) What does the term business process mean?
2) What are three examples of business process from a job you have had or an organization you have observed?
3) What is the value in documenting a business process?
4) What is an ERP system? How does an ERP system enforce best practices for an organization?
5) What is one of the criticisms of ERP systems?
6) What is business process re-engineering? How is it different from incrementally improving a process?
7) Why did BPR get a bad name?
8) List the guidelines for redesigning a business process.
9) What is business process management? What role does it play in allowing a company to differentiate itself?
10) What does ISO certification signify?
11) What is the productivity paradox?
12) Summarize Carr's argument in "Does IT Matter."
13) How is the 2008 study by Brynjolfsson and McAfee different from previous studies? How is it the same?
14) What does it mean for a business to have a competitive advantage?
15) What are the primary activities and support activities of the value chain?
16) What has been the overall impact of the Internet on industry profitability? Who has been the true winner?
17) How does EDI work?
18) What does a collaborative information system do? nd explain what inputs would be necessary to provide assistance in making the decision.
19) What does a collaborative information system do?
20) How can IT play a role in competitive advantage, according to the 2008 article by Brynjolfsson and McAfee?
Format your homework according to the give formatting requirements:
1. The answer must be double spaced, typed, using Times New Roman font (size 12), with one-inch margins on all sides.
2. The response also includes a cover page containing the title of the homework, the course title, the student's name, and the date. The cover page is not included in the required page length.
3. Also include a reference page. The references and Citations should follow APA format. The reference page is not included in the required page length.