1) You work for a utility company that is building a biomass plant in the community. Your employer asks you to give a series of community talks about the plant and future operations. You visit the plant several hours before you are due to give a speech that has been prepared by your immediate supervisor. During the tour of the plant, you discover several claims in the speech are not true. What do you do?
- Write and deliver a new speech that you know is entirely correct.
- Cancel all speeches until you and your supervisor can get the information straight.
- Deliver the speech as prepared and discuss the inaccuracies with your supervisor afterward.
- Address the inaccuracies with your supervisor immediately and make the necessary corrections before giving the speech.
2) You seek the counsel of one of your peers who designed and implemented a communication program that resulted in the successful permitting of an automotive recycling center, despite strong opposition from community organizations. You have to design a program to win approval for a similar project proposed by your company. Your peer gives you a brief piece of advice that succinctly describes the foundation of his successful program.
What is most likely your peer's advice for a successful communication program?
- Solve their problems
- Kill them with kindness
- Expose them to ridicule
- Overwhelm them with facts