Problem
i. Research and provide the name and link for an interpreter service you may need to engage when communicating with patients, their families and carers if English is their second language.
ii. Explain the role that group dynamics has when maintaining effective communications in your workplace both with colleagues and regarding patient care.
iii. What is meant by the term "group dynamics"?
iv. List four interpersonal skills and detail their importance in relation to effective communication in your role as an EN.