What is a great customer service
Discuss the below:
Think of a company that has provided great customer service to you recently.
Q: What did it do? How did it go beyond what you expected? What do companies have to do to get employees to deliver such services?
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Are loyalty programs more likely to be successful for certain kinds of products and service than for others?
Is it possible that you could lose some really good personnel who only messed up once in their whole career?
Question: Select a project that needs capital investment, such as community-based prenatal-care for substance-abusing mothers.
Pauline Found Manufacturing, Inc., is moving to kanbans to support its telephone switching-board assembly lines.
Consider the following statement: "The essence of project management is risk management."
Discount-Mart, a major East Coast retailer, wants to determine the economic order quantity (see Chapter 12 for EOQ formulas) for its halogen lamps.
So what does a marketing manager do? As you know, marketing plays an essential role in almost every industry segment.
Discount-Mart, a major East Coast retailer, wants to determine the economic order quantity for its halogen lamps.
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