Assignment: Quality Management Essay
This 2000 words essay is to be conducted in a Tourism Hospitality Leisure (THL) environment.
a. In the context of a THL organization outline how quality is defined and why it is important.
b. Analyze and evaluate ONE internal or external quality award/system that your chosen organization has achieved/operates within. This can include star ratings, Hospitality Assured, AA Rosettes, Michelin Star, ISO 9001 (2008), mystery guest system, standard operating guides/manuals/procedures or Green Tourism award. Include information about how this system or award ‘identifies, measures, monitors and improves' quality in your organization.
c. Based on your findings in question 2 what have you identified as the process or area with the most immediate need of improvement, and why? (Consider aspects that relate to supply chain management and adopting effective TQM)
d. Which quality improvement system/tool would you recommend be implemented to address this improvement need and how would you implement it? Include further recommendations for any other issues you have identified as part of your analysis and evaluation.
Format your assignment according to the give formatting requirements:
a. The answer must be double spaced, typed, using Times New Roman font (size 12), with one-inch margins on all sides.
b. The response also includes a cover page containing the title of the assignment, the course title, the student's name, and the date. The cover page is not included in the required page length.
c. Also include a reference page. The references and Citations should follow APA format. The reference page is not included in the required page length.