1. Gorsuch Law Firm has two paralegals. Customers arrive randomly at an average rate of 10 customers per hour and a standard deviation in interarrival times of 6 minutes. Service times have a mean of 10 minutes and a standard deviation of 10 minutes. What is the average total time a customer spends in the system? 33 mins 10 mins 83% 23%
2. What Happened with Global Resources Availability and the Environment in the 21st Century: Should We Be Optimists or Alarmists? (One page).