Problem
Managed by Q management has employed you as a consultant and asked you to assess the company's strategy, competitive market position and overall situation, and recommend a growth strategy to pursue that will not jeopardize the current business model and culture that made Managed by Q so successful.
Task
1. What are the primary competitive forces impacting the janitorial services industry and the on-demand services sector in general and the office cleaning service providers like Q in particular? Do five-forces analysis to support your answer.
2. What driving forces do you see at work in this industry? Are they likely to impact the industry's competitive structure favorably or unfavorably?
3. How attractive are the prospects for future profitability of U.S. on-demand service providers? Should Q consider expanding in this type of industry sector environment? Why or why not?
4. What type of strategy has Q followed? Which of the five generic strategies is Q employing? Is there any reason to believe that Q has achieved a sustainable competitive advantage over many of its on-demand service rivals? If so, what type of competitive advantage does Q enjoy?
5. What are the specific policies and operating practices that Q has employed to implement and execute its chosen strategy?
6. What specific factors account for why Q has been so successful over the past several years? Do these factors have more to do with great strategy, great strategy execution, or great leadership?