Discussion Post
• Which of the many views of the data that Romeo provided shows the most promise to help answer the question of why the patient experience scores have slipped?
• What do you think of Kat Vasilova's approach to data analysis?
• Discuss the connection Sylvia Sosa found between the mysterious Spanish calls and the patient experience scores.
• There is a difference between correlation and causation, as represented by Sylvia Sosa's incredulity that the automated calls were to blame. Discuss how data analysis helps us move beyond correlation and into causation.
• Discuss how the degree of cultural competency of an organization can affect patients' satisfaction.
The response should include a reference list. Double-space, using Times New Roman 12 pnt font, one-inch margins, and APA style of writing and citations.