Discussion
1. As mentioned in the video, "in order to deliver superior service, you need to make your customers behave", express your thought about the statement.
2. What do you think about the concept of training your customers discussed in the video? How does it affect customer satisfaction and/or customer commitment?
Youtube Video: "How Starbucks Trains Customers to Behave".
The response should include a reference list. Double-space, using Times New Roman 12 pnt font, one-inch margins, and APA style of writing and citations.