Problem
i. How do you respond when you feel wronged and that you need to make a complaint to a business owner or manager?
ii. How do you assess the situation?
iii. How do you prepare. your response?
iv. What do you do to feel better about the situation?
v. Do you feel that you always act fairly when you get upset in these types of situations?
vi. Have you ever gotten too upset and done or said something that you later regretted?
vii. What do you do after this type of situation?
viii. Do you use sympathy or empathy in creating your response?