Problem
There are five generic performance objectives namely; Quality, Speed, Flexibility, Dependebility and cost for operations strategy.
• Define and explain their salient features and how they reconcile operations resources and market requirements.
• What are delights and how are they drivers of customer confidence on the organisation's products and the market requirements?
• State and describe the various models (Methods) used in the evaluation of the five (5) generic generic performance objectives namely Quality, Speed, Flexibility, Dependebility and cost for operations strategy.