Problem
I. Describe the nature of the relationship between Tony and Doctor Shirley and the interpersonal goals for the relationship; include relational, self-presentation and instrumental goals.
II. Conflict stems from perceptions of incompatible goals or interference with objectives. How were their goals incompatible? How did they perceive the other person as interfering with their ability to achieve their objectives?
III. What conflict approaches did each employ while pursuing this conflict? Were they effective? Why or why not? Be specific about the verbal and nonverbal choices you made as a result of the given conflict style. What conflict approaches did each main employ while pursuing this conflict? Were they effective? Why or why not? Be specific about the verbal and nonverbal choices you made as a result of the given conflict style.
IV. Identify a moment where one of the characters reacted defensively in this conflict. Which of the four types of defensive messages did they use to respond? What attributions did they character make about the other person's suggestion, advice, or criticism? What were the results of their response? What could they do differently next time?
V. How did a character's nonverbal communication choices impact the escalation or de-escalation of the conflict? How did the other person's nonverbal communication choices impact the escalation or de-escalation of the conflict? Be specific about which behaviors had an impact and why.