What are the pros and cons of organizational learning vs


1. You are seeing more automation in service providers’ systems. Do you feel empowered or threatened by these systems which remove the human touch in our interaction with the company?

2. What are the pros and cons of organizational learning vs. professional learning as outlined in the case? How can the two be kept complementary?

3. Should all contracts be required to be in writing to be enforceable? If so, how would that impact business? If not, how would that impact business?

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Operation Management: What are the pros and cons of organizational learning vs
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