1. What are the major characteristics of most products that are not shared by most services?
2. Define the major transformation processes.
3. Culture can be described as the way we do things around here. What contributes to a company's culture? give me brief answer.
4. What are the benefits and risks associated with a company’s use of social networking? Explain with examples.
5. Are there any significant differences between a company’s use of social networking technologies and an individual use?
6. Do you think it’s right for companies to collect and analyze user data from social- networking sites in order to influence consumers? Why or why not?