Question 1
Which of the following is part of Lewin's model of organizational change?
a. Reorganizing
b. Reengineering
c. Refreezing
d. Revitalizing
Question 2
If a subordinate resists a change proposed by the boss, it should be viewed as:
a. An indication of systems dynamics that will prevent change
b. A source of energy that can be redirected to improve change
c. An opportunity to use power to overcome resistance
d. A self-serving deviant reaction
Question 3
A successful vision for an organization is most likely to include:
a. A list of desirable features for the organization's product and services
b. Specific performance objectives and clear deadlines
c. A memorable slogan about the key value achievement
d. A vivid image of what can be achieved and why it is worthwhile
Question 4
What is the best way for upper leaders to deal with managers in key positions who continue to resist a major change?
a. Try to isolate them and work around them
b. Ignore them and hope they will come to see why the change was necessary
c. Replace them with people who will support the change and communicate down to their staff.
d. Keep increasing the pressure on them to support the chance until they do.
Question 5
Which is not a reason for resistance to change?
a. Trust
b. Lack of Trust
c. Economic threats
d. Threat to values
Question 6
What are the elements for developing a vision?
a. Identify strategic objectives
b. Link the vision to core competencies
c. Involve key stakeholders
d. All of the answers
Question 7
Which is a guideline for people-oriented actions?
a. Use task forces to guide implementation
b. Determine who can oppose or facilitate change
c. Monitor the progress of change
d. Prepare people to adjust to change
Question 8
What is a guideline for increasing learning and innovation?
a. All of the answers
b. Encourage and facilitate learning by individuals and teams
c. Encourage appreciation for flexibility and innovation
d. Help people improve their mental model
Question 9
One stage of Lewin's force field model is:
a. Anger
b. Changing
c. Denial
d. Mourning
Question 10
According to Schein, organizational culture is best described as:
a. The organization's espoused values and objectives
b. Member loyalty and commitment to the organization
c. Member perception of the primary mission of the organization.
d. Basic values and beliefs shared by members of the organization.