Homework
Part A:
i. What is feedback? How can verbal feedback affect customer encounters?
ii. Give some examples of nonverbal feedback and explain how they complement the verbal message and how they can affect customer interactions.
iii. What are the four spatial distances observed in Western cultures, and for which people or situations are each typically reserved?
Part B: Although we live in a global world, nonverbal communication in different cultures shows such drastic differences that you might get the feeling we are from different planets. If you ever find yourself working on a multi-cultural project, it's important to understand these differences.
Choose a culture and explore the differences in nonverbal communication in the following areas:
i. Facial expressions
ii. Head movements
iii. Hand and arm gestures
iv. Physical space
v. Touching
vi. Eye contact
vii. Physical postures
Format your homework according to the following formatting requirements:
i) The answer should be typed, using Times New Roman font (size 12), double spaced, with one-inch margins on all sides.
ii) The response also includes a cover page containing the title of the homework, the student's name, the course title, and the date. The cover page is not included in the required page length.
iii) Also include a reference page. The Citations and references must follow APA format. The reference page is not included in the required page length.