Assignment:
Read Chapter in Program Evaluation and Performance Measurement. Address and discuss the following:
Analyze the benefits and drawbacks of performance reports.
You must understand and analyze successful performance measurements.
Articulate challenges with implementing performance measurement systems with stakeholders.
Communicate through writing that is concise, balanced, and logically organized.
1. What are the key differences between the technical/rational view of implementing performance management in organizations and the political/cultural view?
2. Some commentators have suggested that failures of performance measurement systems to live up to their promises are due to poor or inadequate implementation. This view suggests that if organizations properly implement performance measurement, paying attention to what is really needed to get it right, performance measurement will be successful. Another view is that performance measurement itself is a flawed idea and that no amount of attention to implementation will solve its problems. What are your views on this issue?
3. Will auditing performance reports increase their usefulness? Why?
4. If you were making recommendations to the governor of your state about ways of improving the performance measurement system, what recommendations would you make?
5. The record on uses of performance reports suggests that they are used by decision makers to some extent, but there is much room for improvement. What three things would you suggest to make performance reports more useful for elected decision makers?
6. What is the levels of analysis problem in performance measurement systems?
7. What does it mean for organizational managers to "game" performance measures? What are some ways of reducing the occurrence of this problem?
8. What is the "ratchet effect" in setting targets for performance measures?
Attachment:- Implementing and using performance.rar