Problem
You are the chief financial officer CFO of a nonprofit that has just received a conditional grant to expand its probation program for newly released prisoners in a major urban center of Virginia. Each probation officer carries a caseload of 10 prisoners on probation period in addition; the nonprofit operates 5 days of meetings each week for an Alcoholics Anonymous program as well As for a narcotics anonymous program for any prisoners on probation.
The foundation that supports your nonprofit has requested that your organization develop a performance measurement system. The foundation is particularly interested in doing what it can to improve the morale of probation officers, who are struggling with high caseloads. The nonprofit must create input, output, and outcome measures. As CFO, you are asked to work with program staff to develop a set of performance measures that will be included in the foundation's performance measurement system.
i. What steps should you take to develop the performance measurement system?
ii. What types of performance measures indicators should you use for inputs, outputs, and outcomes?
iii. Are there any process performance indicators you can develop?
iv. What about efficiency measures?
v. What about effectiveness measures?