Concepts: Values often dictate which behaviors and practices are acceptable or unacceptable. These values may or may not have a direct bearing on serving the customer.
Use the above concepts and 1 recent business article to discuss the following:
In what ways might a customer's values and beliefs impact your ability to deliver effective service to them?
What is a good rule to follow when addressing customers?
What should you remember to do when serving older customers?
Prepare your answers in a paper format and fully answer all questions by discussing your answers in light of the customer service theory in the textbook, and business articles. Prepare your APA-formatted References page following the instructions outlined above.