Problem: Now that you have a better understanding of what human resources is, let's see it in action. Let's go back to the Starbucks case we started with; remember, Howard Schultz, cares about the people that work in his organization - consider how all of that is impacted by the HR & PR (public relations) nightmare that took place in a Starbucks in Philadelphia, briefly discussed in the "Points to Ponder" section on pages 209-210 of the textbook. For background information about the case, read the article published in The Philadelphia Inquirer first, then read the article published by Forbes. After reading both, go to the discussion board and answer the following question: What else can human resources do to ensure that something like this does not happen again? Before you respond, include as part of your response an element from a section from the textbook assigned below; include the section by discussing how the topic can or should be used considering the case presented: using the selection process.