Problem
Demonstrate sensitivity in managing appointments for patients with urgent concerns. Dr. Smith has an engagement for this day and needs to leave the office by 4PM. His schedule is pretty booked. A patient, Rachel Delgado, #347-919-0990, who was recently diagnosed with a serious condition, calls, very anxious and crying, stating she needs to see the physician today. It is Friday and she cannot go the weekend without meeting with him and discussing some of her concerns about her upcoming treatment. Discuss in a well-written paragraph, how you would handle this situation and your rationale for doing so. If you would schedule the patient, be sure to include her name and number in the appointment schedule for Dr. Smith.