Assignment:
Which one of the followings is not one of the obstacles of CRM?
- Cultural Fit
- Functional organization design
- Inadequate customer data
- Customer strategy
- Technology Bias
Which one below is wrong about Hoshin planning?
- Customer driven
- Data based
- Mission and vision focused
- Done by the top management
- Creates relatively short-term goals
Which of the following is NOT the types of benchmarking?
- Process benchmarking
- Product benchmarking
- Market benchmarking
- Financial benchmarking