Assignment:
Complete the Customer service improvement checklist. Discuss ways with your team that serves to give you assistance in figuring out the strengths and weaknesses of your commercial establishment which will help you improve in the quality of service you give your customers and develop customer relationships.
Write remarks for following description of tasks
Make accurate perceptions on what your customers and/or clients' needs and not just create untested and/or unwarranted assumptions on what the customers and/or clients' think.
Provide effort to know what your customers and/or clients' need and make it a point to know the following information:
- Reasons of customers and/or clients to buy a certain product;
- The method on how customers and/or clients use that certain product;
- The opinion of customers and/or clients on the product;
- The likeliness of the customers and/or clients in choosing your product over your competitors;
- The experience and the feedback of your customers and/or clients on the utilization of the product.
Determine the influence of your customers and/or clients in purchasing certain products and analyze on how you can use such influences to the benefit of your commercial establishment.
Execute an extensive research on the issues of customers and/or clients' influences, opinions, and/or attitudes toward the purchase of certain products.
Discuss with the frontlines of your commercial establishment for you to know what satisfies or dissatisfies the customers and/or clients of your commercial establishment.
Create a channeling procedure with which your frontline staff can report and communicate to the management of your commercial establishment with regard to the satisfaction and/or the dissatisfaction of your customers and/ clients.
Establish a team which will focus only in catering to the concerns of the customers and/or clients of the commercial establishment otherwise known as "customer service support".
Examine the results of the research by interpreting the data acquired and publicize the findings you have collated.
Make use of the findings you have acquired in order to determine what actions to take to maintain your competitive advantage within the market.
Include your staff in maintaining your competitive advantage by continuously promoting and/or exhibiting the "customer first" policy within your commercial establishment.
Always monitor and pay close attention to the needs of your customers and/or clients through implementation of various research methods.
Take into consideration and utilize the advantages of the Internet in reaching out to your customers and clients with your products and your commercial establishment information as a whole.
Inform your customers of how you value them and their needs through promotion of your mission and vision statements and reiteration of your commercial establishment's commitment to the fulfillment of their needs.
Encourage the customers and/or clients of your commercial establishment to provide suggestions, new ideas, and/or errors to aid in the improvement of its customer service.
Create opportunities for your customers and/or clients to have a chance to gain rewards from the commercial establishment for sharing their opinions.
Integrate the customer-focused approach in all your business activities and/or transactions.
Avoid the creation of assumptions when the customers and/or clients of the commercial establishment are involved.